Return and Refund Policy
Last updated: September 1, 2025
Thank you for shopping at Kalpaka Organics.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company refers to Kalpaka Organics, 4/133X, Muthammal Colony, 3rd Street, Thoothukudi, Tamil Nadu - 628002.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Kalpaka Organics, accessible from https://kalpakaorganics.com/
- You means the individual accessing or using the Service, or the company, or other legal entity.
Your Order Cancellation Rights
You are entitled to cancel your order within 3 days from placing it, before any verification call or before the order is shipped, with providing any reason.
Once the order has been shipped, it cannot be cancelled and the amount paid will not be refunded.
To exercise your right of cancellation within the allowed period, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: https://kalpakaorganics.com/
- By visiting this page on our website: kalpakaorganics@gmail.com
- By phone: +91-461-2347668
- By mail: 4/133X, Muthammal Colony, 3rd Street, Thoothukudi, Tamil Nadu - 628002
We will not be able to reimburse you once the order has been shipped. Refunds are only applicable if the order is cancelled before shipment.
Conditions for Returns
Returns are only applicable if the order is cancelled before it has been shipped. Once the order is shipped, we are unable to accept returns or issue refunds.
The following Goods cannot be returned under any circumstances:
- Goods made to Your specifications or clearly personalized.
- Goods that deteriorate rapidly or where the expiry date is over.
- Unsealed Goods unsuitable for health protection or hygiene reasons.
- Goods inseparably mixed with other items after delivery.
We reserve the right to refuse any return requests once the order has been shipped. Only cancellations before shipment are eligible for refunds.
Returning Goods
If you wish to cancel your order before it has been shipped, please contact us immediately. Once verified, we will process the refund using the same payment method.
We recommend contacting us as soon as possible to ensure your cancellation is processed before shipment. No refunds will be issued for orders that have already been dispatched.
Gifts
If the Goods were marked as a gift when purchased and shipped directly to You, You will receive a gift credit for the value of the returned Goods. Once we receive the returned Goods, a gift certificate will be sent to You.
If the Goods were not marked as a gift, the refund will be issued to the original purchaser.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By visiting this page: https://kalpakaorganics.com/
- By email: kalpakaorganics@gmail.com
- By phone: +91 8072263604
- By mail: 4/133X, Muthammal Colony, 3rd Street, Thoothukudi, Tamil Nadu - 628002